CompTIA A+ Core 1 (220-1101) — Question 307

A user’s laptop has been slow to respond for the past few days. The user has run a virus scan, deleted temporary files, closed unnecessary programs, and rebooted the laptop, but the issue persists. Which of the following steps should the technician take next?

Answer options

• A. Perform a RAM upgrade.
• B. Replace the laptop's hard drive.
• C. Bench test the laptop.
• D. Run a firmware update.

Correct answer: C

Explanation

Running a bench test on the laptop is the most logical next step as it can help identify hardware issues affecting performance. Upgrading the RAM or replacing the hard drive may not be necessary if the problem stems from another source, and a firmware update may not directly address the observed slow response.