CompTIA A+ Core 1 (220-1101) — Question 3

A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working fine for another user. The technician replaces the adapter; however, the issue persists. Which of the following should the technician do NEXT?

Answer options

• A. Use another brand of VGA to DisplayPort adapter.
• B. Research the issue further and formulate a new hypothesis to test.
• C. Ask the user additional clarifying questions regarding the issue.
• D. Document the action taken and the outcome.

Correct answer: B

Explanation

The correct answer is B because further investigation can help identify the root cause of the issue, which has not been resolved by simply replacing the adapter. Options A and C may help but do not directly address the need for a deeper understanding of the problem. Option D is important for documentation but does not contribute to resolving the ongoing issue.