CompTIA A+ Core 1 (220-1101) — Question 298

An administrator is responding to a network server outage. The administrator has logged in to the server to troubleshoot the outage. Which of the following is the first step the administrator should take when attempting to troubleshoot the issue?

Answer options

• A. Document the results.
• B. Analyze the error logs.
• C. Check the physical connections.
• D. Upgrade the server firmware.

Correct answer: B

Explanation

The correct answer is B because analyzing the error logs can provide immediate insights into what caused the outage. Checking physical connections (C) is important but should be secondary to understanding the errors reported. Documenting results (A) is a follow-up action, and upgrading firmware (D) is not a first step as it may not address the immediate issue.