CompTIA A+ Core 1 (220-1101) — Question 294

A user's laptop will not turn on for a meeting in a conference room. However, the laptop turns on correctly when connected to the external monitor, mouse, and keyboard at the user's desk. Which of the following should a technician do to ensure that the laptop functions everywhere in the office?

Answer options

• A. Reinstall the laptop's operating system.
• B. Enable a remote desktop account.
• C. Issue a peripheral set for use in the conference room.
• D. Replace the laptop's battery.

Correct answer: D

Explanation

The correct answer is D, as the laptop's inability to turn on in the conference room suggests a potential issue with the battery, which may not be holding a charge. The other options do not address the power issue directly: reinstalling the OS or enabling remote access does not resolve hardware malfunctions, and issuing peripherals does not solve the underlying laptop power problem.