CompTIA A+ Core 1 (220-1101) — Question 288

An engineer discovers the reason a user is unable to access the internet on a company laptop is because the RJ45 port failed. Which of the following should the engineer do to immediately restore network connectivity?

Answer options

• A. Update the Ethernet driver.
• B. Connect to the WAP.
• C. Replace the NIC.
• D. Resolved the network connector.

Correct answer: B

Explanation

Connecting to the WAP (Wireless Access Point) allows the user to bypass the failed RJ45 port and regain internet access through a wireless connection. The other options, such as updating the Ethernet driver or replacing the NIC, do not provide an immediate solution to the connectivity issue associated with the failed port.