CompTIA A+ Core 1 (220-1101) — Question 282

A user's Windows computer started running slowly after the installation of a CAD program. The computer has intermittent timeouts and often has to be rebooted to restore functionality. The computer seems to work correctly if the application is not running. Which of the following should the technician do NEXT to help troubleshoot the issue? (Choose two.)

Answer options

• A. Replace the video card.
• B. Research the requirements of the application.
• C. Install a new case fan.
• D. Run chkdsk on the HDD.
• E. Check the Event Viewer logs.
• F. Reinstall the application.

Correct answer: B, E

Explanation

The correct actions are B and E. Researching the application’s requirements (B) can reveal if the system meets the necessary specifications for the CAD program, which may explain the performance issues. Checking the Event Viewer logs (E) can provide insights into any errors or warnings related to the application, aiding in troubleshooting. The other options may not directly address the root cause of the performance problems.