CompTIA A+ Core 1 (220-1101) — Question 279

A technician received a help desk ticket from a user who is unable to browse the internet. Which of the following troubleshooting steps should the technician perform first?

Answer options

• A. Establish a plan of action.
• B. Document the findings.
• C. Test the theory.
• D. Identify the problem.

Correct answer: D

Explanation

The correct answer is D, as identifying the problem is the first crucial step in the troubleshooting process. Without knowing the exact issue, the technician cannot proceed with creating a plan, documenting findings, or testing a theory. The other options are subsequent steps that depend on having a clear understanding of the problem.