CompTIA A+ Core 1 (220-1101) — Question 276

A restaurant calls the support line about its 3in (2.5cm) point-of-sale printer that is only printing fully black receipts. Which of the following should the technician check in order to resolve the issue? (Choose two.)

Answer options

• A. Power supply
• B. Humidity
• C. Rollers
• D. Fuser
• E. Heating element
• F. Room temperature

Correct answer: C, E

Explanation

The issue of fully black receipts is often related to the rollers and the heating element. The rollers can affect the paper feeding, while the heating element is crucial for proper image transfer; if it malfunctions, it may cause overexposure leading to black prints. The other options are less likely to be the cause of this specific printing issue.