CompTIA A+ Core 1 (220-1101) — Question 267

Multiple users contact the help desk to report issues with the network fileshares. Files are accessible, but performance is very slow. Which of the following should a technician perform first?

Answer options

• A. Defragment the files on the network share.
• B. Ask the users to perform a network speed test.
• C. Check the RAID drive status LEDs.
• D. Start the process of rebuilding the array.

Correct answer: C

Explanation

The correct first step is to check the RAID drive status LEDs, as this can indicate any issues with the disk array that may be causing slow performance. Defragmenting files is not a priority without confirming RAID health, while asking users to perform a network speed test may not directly address the potential underlying issues with the RAID system. Rebuilding the array is a more drastic measure that should only be taken after confirming there is a problem with the RAID status.