CompTIA A+ Core 1 (220-1101) — Question 265

A technician is working with a vendor to resolve an issue that a user reported. The vendor indicates that the technician's next step is to update the firmware. Which of the following is the most important step the technician should take before proceeding?

Answer options

• A. Verify the device is fully charged and connected to a power supply
• B. Ensure the device has adequate storage space for the update
• C. Verify administrative access on the device
• D. Export the user's settings so they can be imported after the upgrade

Correct answer: A

Explanation

The correct answer is A because ensuring the device is fully charged and connected to a power supply prevents interruptions during the firmware update, which could lead to device failure. Options B, C, and D, while important, do not address the immediate risk of a power loss during the update process.