CompTIA A+ Core 1 (220-1101) — Question 25

A technician is tasked with upgrading a laptop's RAM. Which of the following steps should the technician take FIRST?

Answer options

• A. Confirm that both the current and new memory are from the same brand.
• B. Run a diagnostic test on the current memory.
• C. Verify the memory requirements of the motherboard.
• D. Connect an electrostatic discharge strap.

Correct answer: C

Explanation

The correct answer is C because verifying the memory requirements of the motherboard ensures compatibility with the new RAM. Options A and B are not necessary initial steps, as brand matching and diagnostics can be performed after confirming compatibility. Option D, while important for preventing static damage, is not the first step in the upgrade process.