CompTIA A+ Core 1 (220-1101) — Question 225

A technician is preparing laptops for deployment to a medical department. The laptops require SSD-level encryption to be enabled, but BitLocker refuses to turn it on. An error message states that a BIOS-level setting has not been turned on. Which of the following should the technician check FIRST when troubleshooting this issue?

Answer options

• A. Reorder the priority in Windows Boot Manager.
• B. Check to make sure Secure Boot is turned on.
• C. Ensure that the Trusted Platform Module is enabled.
• D. Verify that the latest updates are installed.

Correct answer: C

Explanation

The correct answer is C because BitLocker requires a Trusted Platform Module (TPM) to function properly and enable encryption. If the TPM is not enabled, BitLocker will not activate. The other options are not directly related to enabling BitLocker, as Secure Boot (B) does not affect it, Windows Boot Manager priority (A) is not relevant, and updates (D) are not necessary for enabling TPM or BitLocker.