CompTIA A+ Core 1 (220-1101) — Question 20

A user reports that printed receipts have black smudges over the entire image. The text is still present but is very dark and sometimes illegible. Which of the following are the MOST likely cause and solution for the printer issue?

Answer options

• A. The ribbon is jammed and is rubbing on the paper. Clear the bad ribbon and feed it through properly.
• B. The printhead is too hot. Adjust the temperature down and retry printing.
• C. The printer is loaded with the wrong type of paper. Replace the receipt paper with carbon paper.
• D. The blue ink cartridge was loaded with black ink. Put in the correct ink and clean the printhead.

Correct answer: B

Explanation

The correct answer is B because an overheating printhead can cause dark smudges and illegibility in printed materials. The other options refer to issues that wouldn't cause the described symptoms, such as a jammed ribbon or incorrect paper type, which would not typically affect the print clarity in this manner.