CompTIA A+ Core 1 (220-1101) — Question 197

A service technician replaced the gateway, and a user is now unable to access the SOHO wireless network. Which of the following steps should the technician take to resolve the issue?

Answer options

• A. Assess the network cables for damage.
• B. Disable Bluetooth connections.
• C. Update the firmware.
• D. Check if the password and SSID are correct.

Correct answer: D

Explanation

The correct answer is D because ensuring the password and SSID are correct is essential for connecting to the wireless network. Options A, B, and C do not directly address the issue of wireless connectivity, as they relate to hardware or unrelated settings rather than the specific credentials needed for access.