CompTIA A+ Core 1 (220-1101) — Question 151

A user reports that all print jobs sent to a laser printer have random and incorrect characters throughout the pages. Which of the following actions should the technician do to resolve this issue?

Answer options

• A. Replace the fuser.
• B. Adjust the rollers.
• C. Update the driver.
• D. Shake the toner.

Correct answer: C

Explanation

Updating the driver is often necessary when print jobs are not processed correctly, as an outdated or incompatible driver can cause issues with how information is sent to the printer. Replacing the fuser, adjusting the rollers, or shaking the toner typically address physical printing issues rather than driver-related problems, making them less relevant in this scenario.