CompTIA A+ Core 1 (220-1101) — Question 144

A department submits a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The fuser was just installed a few weeks ago, as indicated by the service history. Which of the following should the technician do NEXT?

Answer options

• A. Disconnect the printer power for troubleshooting.
• B. Install a printer roller kit.
• C. Replace the overheating fuser.
• D. Replace the paper with thicker paper stock.

Correct answer: A

Explanation

The technician should first disconnect the printer power to ensure safety while addressing the issue. Installing a printer roller kit, replacing the fuser, or using thicker paper stock may not resolve the immediate problem of the fuser overheating and could pose a risk if done while the printer is powered on.