CompTIA A+ Core 1 (220-1101) — Question 131

A user reports that a computer has a virus on it. Which of the following is the FIRST step the technician should take?

Answer options

• A. Determine a plan of action to resolve the problem.
• B. Run antivirus software to remove the virus from the computer.
• C. Ask the user about the symptoms the computer is experiencing.
• D. Make a backup of the user's data on an external drive.

Correct answer: C

Explanation

The first step a technician should take is to ask the user about the symptoms the computer is experiencing, as this information is crucial for diagnosing the issue accurately. Without understanding the symptoms, the technician cannot formulate an effective plan of action or determine if the antivirus software is necessary. Making a backup of data or running antivirus software should come after gathering more information.