CompTIA A+ Core 1 (220-1101) — Question 13

A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform?

Answer options

• A. Restart the modem and run an online internet connection and speed diagnostic tool.
• B. Guide the customer on how to upgrade the internet plan with the provider in order to improve latency
• C. Explain to the customer this is not an issue; this situation is normal for this type of internet connection.
• D. Replace the modem because it is not working correctly based on the test result.

Correct answer: C

Explanation

The correct answer is C because high latency is a known characteristic of satellite internet connections due to the distance signals must travel. Options A and D suggest unnecessary actions, while B would not address the inherent latency issue, as upgrading the plan would not necessarily resolve the problem.