CompTIA A+ Core 1 (220-1101) — Question 120

A customer brings a phone to a repair shop because it is experiencing extreme slowness and applications are crashing. A technician attempts to install a diagnostic application, but the installation fails. Which of the following should the technician do FIRST to troubleshoot the issue?

Answer options

• A. Check the storage space.
• B. Inspect the screen for damage.
• C. Install the latest updates.
• D. Recalibrate the digitizer.

Correct answer: A

Explanation

The technician should first check the storage space because insufficient storage can lead to performance issues and prevent applications from installing properly. Inspecting the screen for damage, installing updates, and recalibrating the digitizer are not the immediate concerns that would cause the symptoms described.