CompTIA A+ Core 1 (220-1101) — Question 106

A new computer was plugged into a port that was used by a legacy network printer prior to the completion of an office remodeling project. The user who was assigned to the new computer has been reporting an issue with slow network speeds. A technician verified the NIC is functioning properly and the drivers are up to date, and then swaps out the Cat 6 patch cable. However, the issue persists. Which of the following troubleshooting steps should the technician take NEXT?

Answer options

• A. Check the speed and duplex settings on the switch.
• B. Verify which port the VLAN is assigned to.
• C. Ensure settings within the computer’s BIOS.
• D. Replace the cable that runs from the user’s desk to the patch panel.

Correct answer: A

Explanation

The correct answer is A because checking the speed and duplex settings on the switch can reveal mismatches that might cause slow network speeds. Options B, C, and D are less relevant at this stage, as the VLAN assignment, BIOS settings, and the cable to the patch panel have not been directly identified as the cause of the issue yet.