CompTIA A+ Core 2 (220-1002) — Question 97

Ann, a user, has purchased a new Android phone and is attempting to access a public hotspot. When she opens a browser, she gets a message indicating the page cannot be displayed. She notices there is a `?` in the radio icon in the toolbar. She has verified Bluetooth is active, airplane mode is off, and tethering is turned on. She uses the cell phone to call a technician for assistance.
Which of the following is the MOST likely issue Ann is experiencing?

Answer options

• A. There is unauthenticated wireless connectivity
• B. She has exceeded the data allowance
• C. The phone is only 3G capable
• D. It is an unrooted phone
• E. The SIM card was not activated
• F. A data plan was not purchased

Correct answer: A

Explanation

The correct answer is A because the `?` in the network icon typically indicates that the device is connected to a network but does not have internet access due to lack of authentication. The other options do not directly explain the inability to access the internet through the public hotspot, as they relate to different issues such as data limits, device capabilities, or account setup.