CompTIA A+ Core 2 (220-1002) — Question 94

A customer is having issues with an Android-based smartphone after a recent application update. The application becomes unresponsive immediately after attempting to open it. Auto-sync is not enabled, and no recent backups exist for the smartphone. Without losing any critical information, which of the following should be performed NEXT to further troubleshoot the issue? (Choose two.)

Answer options

• A. Reboot into safe mode
• B. Clear the application data
• C. Contact the application's developer
• D. Reinstall the application
• E. Do a force stop
• F. Clear the application cache

Correct answer: E, F

Explanation

Performing a force stop (E) and clearing the application cache (F) can help resolve issues with an unresponsive app by terminating its current process and removing temporary data that may be causing the problem. The other options, such as clearing application data (B) or reinstalling the app (D), may lead to loss of important information, which is not desirable in this situation.