CompTIA A+ Core 2 (220-1002) — Question 9

A technician has been dispatched to resolve a malware problem on a user's workstation. The antivirus program discovered several hundred potential malware items on the workstation and removed them successfully. The technician decides to schedule daily scans on the system, enables System Restore, and creates a restore point.
Which of the following should the technician do NEXT?

Answer options

• A. Run the scan again to ensure all malware has been removed
• B. Quarantine the infected workstation from the network
• C. Install all of the latest Windows Updates to patch the system
• D. Educate the user on safe browsing practices

Correct answer: D

Explanation

The correct answer is D because educating the user on safe browsing practices helps prevent future infections. While running another scan (A), quarantining the workstation (B), and installing updates (C) are important steps, they do not address user behavior, which is crucial for long-term security.