CompTIA A+ Core 2 (220-1002) — Question 87

Every time a user manually runs an antivirus scan, the workstation becomes unresponsive, and the user has to reboot. A technician is dispatched and sees an antivirus pop-up in the system tray, indicating the computer is severely damaged, and a "click here` button to resolve it. There is a timer in the pop-up, counting down the time until the computer is no longer usable.
Which of the following should the technician do NEXT?

Answer options

• A. Research the pop-up to see if it is a legitimate malware solution.
• B. Click on the pop-up window to resolve the issue before the time runs out.
• C. Send an email to all staff members warning them of malware on their system.
• D. Disconnect the Ethernet cable from the workstation and disable WiFi.

Correct answer: D

Explanation

The correct action is to disconnect the Ethernet cable and disable WiFi to prevent further damage and spread of malware. Clicking the pop-up could lead to the installation of more malware, researching it may waste time, and notifying staff does not address the immediate threat to the workstation.