CompTIA A+ Core 2 (220-1002) — Question 79

Joe, a user, returns his computer to the technician who performed a virus removal on it the week before. Joe states that several symptoms have returned.
Which of the following should the technician have covered previously as part of the original repair?

Answer options

• A. End-user education
• B. Pre-installation environment cleaning
• C. Disabling of System Restore
• D. Infected system quarantine

Correct answer: A

Explanation

The correct answer is A, End-user education, as it is essential to inform users about safe practices to prevent future infections. Options B, C, and D, while important in the context of virus removal, do not specifically empower the user to maintain their system's security effectively.