CompTIA A+ Core 2 (220-1002) — Question 73

A SOHO user reports desktop applications are performing slowly, and no emails have been received all morning. A technician remotes in and determines Internet pages load slowly or not at all, CPU performance is normal, and the local router can successfully ping. The remote connection drops periodically.
Which of the following steps should the technician take NEXT to resolve the problem?

Answer options

• A. Reboot into safe mode, uninstall the latest OS update, and run a repair on the OS
• B. Update the antivirus software, run an antivirus scan, verify the browser settings, and check all email settings
• C. Reboot to BIOS setup, verify the TPM is enabled, and start a System Restore from safe mode
• D. Send a test email, open a command prompt to check the file system, and empty the browser cache

Correct answer: B

Explanation

The correct answer is B, as updating the antivirus software and running a scan can help identify and resolve any malware issues affecting performance and connectivity. Options A and C involve steps that are unlikely to address the immediate internet connectivity issues, while option D does not focus on potential malware that could be causing the problems.