CompTIA A+ Core 2 (220-1002) — Question 62

A small office calls a technician to investigate some `invalid certificate` errors from a concerned user. The technician observes that whenever the user attempts to access a secure website from the Windows desktop, this error is encountered. No other users in the office are experiencing this error.
Which of the following should the technician do NEXT? (Choose two.)

Answer options

• A. Remove any proxy servers configured on the user's browsers.
• B. Assist the user with purchasing an SSL certificate and save the certificate to the desktop.
• C. Disable the SPI firewall on the office's gateway and any other routers.
• D. Instruct the user to ignore the certificate error since the user is connecting to a secure website.
• E. Create an outbound rule in Windows Firewall named after the user's homepage.
• F. Run anti-malware scans and download the latest Windows updates.

Correct answer: A, F

Explanation

The correct actions are to remove any proxy servers that may be causing the certificate error and to run anti-malware scans along with updating Windows, as these steps can address potential issues affecting the user's connection. The other options either do not directly resolve the certificate error or suggest ignoring a critical security warning, which is not advisable.