CompTIA A+ Core 2 (220-1002) — Question 465

A user believes there is a virus on a laptop. The user installs additional real-time protection antivirus software but is now experiencing extremely slow performance on the laptop.
Which of the following should a technician do to resolve the issue and avoid recurrence?

Answer options

• A. Activate real-time protection on both antivirus software programs
• B. Uninstall one antivirus software program and install a different one
• C. Run OS updates
• D. Enable the quarantine feature on both antivirus software programs
• E. Remove the user-installed antivirus software

Correct answer: E

Explanation

The correct answer is E because having two antivirus programs running simultaneously can cause system conflicts and slow performance. Uninstalling the user-installed antivirus software will help restore optimal operation. The other options either complicate the issue or do not address the root cause of the performance problem.