CompTIA A+ Core 2 (220-1002) — Question 459

A technician is reinstalling Windows for a user and wants to keep the user's files and settings. Afterward, the user notices that personal files are no longer available and settings have been restored to default. Which of the following did the technician MOST likely execute to cause this issue?

Answer options

• A. System reset
• B. System update
• C. System Restore
• D. System refresh

Correct answer: A

Explanation

The correct answer is A, System reset, as this option typically erases files and resets settings to default. Options B (System update) and C (System Restore) do not remove personal files, while D (System refresh) is designed to keep personal data intact, making them incorrect in this context.