CompTIA A+ Core 2 (220-1002) — Question 435

In an organization with a standardized set of installed software, a developer submits a request to have new software installed. The company does not currently have a license for this software, but the developer already downloaded the installation file and is requesting that the technician install it. The developer states that the management team approved the business use of this software.
Which of the following is the BEST action for the technician to take?

Answer options

• A. Contact the software vendor to obtain the license for the user, and assist the user with installation once the license is purchased.
• B. Run a scan on the downloaded installation file to confirm that it is free of malicious software, install the software, and document the software installation process.
• C. Indicate to the developer that formal approval is needed; then, the IT team should investigate the software and the impact it will have on the organization before installing the software.
• D. Install the software and run a full system scan with antivirus software to confirm that the operating system is free of malicious software.

Correct answer: C

Explanation

The best action for the technician is to ensure that formal approval is obtained before proceeding with installation, which is why option C is correct. This allows the IT team to assess the software's suitability and potential impact on the organization. Options A, B, and D fail to address the need for formal approval and could lead to unauthorized software use, which can have compliance and security implications.