CompTIA A+ Core 2 (220-1002) — Question 430

Ann, a user, has two monitors: one connected with VGA and another connected with DisplayPort. Ann contacts the help desk because she can only see one monitor at a time. Ann tried to fix this on her own, but she sees very limited display settings.
Which of the following is MOST likely the issue?

Answer options

• A. Ann does not have administrative rights over the machine.
• B. The OS is using basic drivers for the video card.
• C. The DisplayPort is plugged into an HDMI port.
• D. The monitor refresh rate is above 60Hz and cannot display a digital signal.

Correct answer: A

Explanation

The correct answer is A because without administrative rights, Ann would be unable to change certain display settings necessary for dual monitor functionality. Option B is incorrect as basic drivers would not necessarily limit her ability to see one monitor. Option C is incorrect because a DisplayPort connected to an HDMI port would still allow for display, albeit with potential limitations. Option D is also wrong since most monitors can handle a refresh rate above 60Hz without issues.