CompTIA A+ Core 2 (220-1002) — Question 415

A user reports that a cell phone application is loading slowly and not functioning properly. Which of the following should a technician do FIRST to remedy this issue?

Answer options

• A. Remove and reinstall the application.
• B. Hard reset the cell phone.
• C. Reconnect the wireless network connection.
• D. Close all running applications

Correct answer: D

Explanation

The correct first step is to close all running applications (D) as this can free up system resources, potentially improving the app's performance. Uninstalling and reinstalling the app (A) may not address the immediate resource issues, while a hard reset (B) is more drastic and not always necessary. Reconnecting the wireless network (C) may help with connectivity issues, but it does not directly resolve performance problems related to application resource consumption.