CompTIA A+ Core 2 (220-1002) — Question 412

A user's workstation is running extremely slow. A technician sees a pop-up on the workstation offering what appears to be fake technical support, so the technician begins the malware removal procedure. After disabling System Restore, the technician runs a malware scan, but the scan does not find any malware on the machine.
Which of the following is the MOST likely reason the technician cannot find any malware?

Answer options

• A. The technician should not have disabled System Restore
• B. The technician never quarantined the workstation
• C. The technician did not update the anti-malware software
• D. There is no malware on the workstation

Correct answer: C

Explanation

The most likely reason the technician cannot find any malware is that the anti-malware software was not updated, which could prevent it from recognizing newer threats. Disabling System Restore does not directly affect the ability to scan for malware, and the workstation may still contain malware that is not detected due to outdated definitions. The technician's choice to not quarantine the workstation does not impact the immediate scan results.