CompTIA A+ Core 2 (220-1002) — Question 403

A technician was alerted by IT security of a potentially infected desktop, which is at a remote location. The technician will arrive on site after one hour.
Which of the following steps should be performed prior to traveling to prevent further infection? (Choose two.)

Answer options

• A. Start system updates
• B. Back up PC data
• C. Run antivirus
• D. Install the firewall
• E. Turn off System Restore
• F. Install a keylogger

Correct answer: C, E

Explanation

Running antivirus is essential to identify and remove any existing malware before the technician arrives. Turning off System Restore can prevent the malware from reactivating via restore points. The other options, like starting system updates or backing up data, do not directly address the immediate threat of infection.