CompTIA A+ Core 2 (220-1002) — Question 396

A technician needs to troubleshoot a user's computer while the user is connected to the system. The technician must also connect to the user's system using remote access tools built in to Windows.
Which of the following is the BEST option to troubleshoot the user's computer?

Answer options

• A. Screen share
• B. MSRA
• C. Virtual network computer
• D. RDP

Correct answer: D

Explanation

The correct answer is D, RDP, as it provides a robust remote desktop connection allowing the technician to fully access and control the user's system. While Screen share (A) offers visibility, it lacks control features. MSRA (B) is useful but less comprehensive than RDP for complete remote support. Virtual network computer (C) is a third-party solution and not built into Windows, making it less ideal in this scenario.