CompTIA A+ Core 2 (220-1002) — Question 39

A technician is running updates on a Windows PC. Some of the updates install properly, while others appear as failed. While troubleshooting, the technician restarts the PC and attempts to install the failed updates again. The updates continue to fail.
Which of the following is the FIRST option to check?

Answer options

• A. Visit the Microsoft Update website to see if there is an issue with a specific update
• B. Look up the error number associated with the failed update
• C. Look at the system Event Viewer to find more information on the failure
• D. Download the failed update to install manually

Correct answer: B

Explanation

The first step in troubleshooting failed updates is to look up the error number associated with the failed update, as this can provide specific information about what went wrong. Other options, while potentially useful later, do not directly address the immediate issue of identifying the cause of the failure.