CompTIA A+ Core 2 (220-1002) — Question 37

A technician is attempting to repair a Windows computer that is infected with malware. The machine is quarantined but still cannot boot into a standard desktop.
Which of the following is the most likely NEXT step?

Answer options

• A. Disable System Restore.
• B. Create a restore point.
• C. Apply system updates.
• D. Restart into safe mode.

Correct answer: D

Explanation

The most appropriate next step is to restart into safe mode (D), as it allows the technician to troubleshoot and potentially remove the malware with minimal interference from other processes. Disabling System Restore (A) and creating a restore point (B) are not immediate solutions for resolving boot issues, while applying system updates (C) is not relevant until the malware issue is resolved.