CompTIA A+ Core 2 (220-1002) — Question 357

A smartphone user receives notice that a threshold for high-speed data usage, despite the user's usage behaviors being unchanged from previous periods. Which of the following troubleshooting steps should the user take FIRST?

Answer options

• A. Check network access permissions on recently loaded applications.
• B. Limit data usage to WiFi networks only.
• C. Wipe the device and restore to the factory default.
• D. Change the lock screen password.

Correct answer: A

Explanation

The best first step is to check network access permissions on recently loaded applications, as they may be using data in ways that were not previously allowed. Limiting data usage to WiFi networks (Option B) is a reactive measure, while wiping the device (Option C) and changing the lock screen password (Option D) are drastic and unrelated to the data usage issue.