CompTIA A+ Core 2 (220-1002) — Question 350

A user ran updates on a Windows computer recently. Since then, the external CD drive no longer reads discs. The user has connected the external drive to another computer that has not been updated and then successfully ran the discs. Which of the following should the user do to fix the issue?

Answer options

• A. Upgrade the drive.
• B. Replace the discs.
• C. Roll back the drivers.
• D. Reinstall the firmware.

Correct answer: C

Explanation

The correct answer is C because rolling back the drivers can restore functionality that may have been affected by the recent updates. Options A and B are incorrect as upgrading the drive or replacing discs would not address the software-related issue. Option D is also not relevant since the firmware is not typically affected by software updates.