CompTIA A+ Core 2 (220-1002) — Question 323

After connecting to the corporate VPN, a user's workstation is no longer to browse Internet websites. A technician discovers launching a different web browser on the same computer reaches the websites correctly. Which of the following should the technician do NEXT?

Answer options

• A. Verify the browser's proxy configuration settings
• B. Instruct the user to use the alternate web browser instead
• C. Flush the workstation's DNS cache
• D. Scan the user's workstation for malware
• E. Disconnect and reconnect from the corporate VPN

Correct answer: A

Explanation

The correct action is to verify the browser's proxy configuration settings, as the issue appears to be browser-specific. The alternate browser working suggests that the VPN connection is functioning, so instructing the user to use another browser does not solve the underlying issue. Flushing the DNS cache, scanning for malware, or reconnecting to the VPN are less relevant to resolving a specific browser configuration problem.