CompTIA A+ Core 2 (220-1002) — Question 317

A user is locked out of the local user account on a UEFI-based workgroup computer. A technician is trying to use a third-party tool to unlock and reset the local account password but cannot boot from the USB drive to run the program.
Which of the following would be the BEST way to fix the issue?

Answer options

• A. Start up in safe mode, verify the USB device in Device Manager, restart the computer, and boot from USB.
• B. Disable Secure Boot, restart the computer, and boot from USB.
• C. Use Bootsect.exe to modify the boot priority, restart the computer, and boot from USB.
• D. Boot into recovery console, navigate to the USB drive, and boot from USB.

Correct answer: B

Explanation

Disabling Secure Boot is necessary as it can prevent booting from unapproved devices, including USB drives. Options A and C do not address Secure Boot, which is likely the root cause of the boot issue. Option D involves navigating to the USB in recovery mode, which may not be possible if Secure Boot is enabled.