CompTIA A+ Core 2 (220-1002) — Question 306

A user reports unwanted pop-ups are appearing on a computer's screen, and the system is performing slowly. Which of the following should a technician do
FIRST to troubleshoot the threat? (Choose two.)

Answer options

• A. Kill all processes that are not related to Windows.
• B. Restart the computer in safe mode.
• C. Run antivirus and anti-malware scans.
• D. Search for software related to the pop-ups.
• E. Uninstall the network driver from the Device Manager.
• F. Disable all non-Microsoft services.

Correct answer: B, C

Explanation

Booting the computer in safe mode (B) allows the system to run with minimal drivers and services, making it easier to troubleshoot issues. Running antivirus and anti-malware scans (C) is essential to identify and remove any malicious software responsible for the pop-ups. The other options either do not address the root cause or may complicate the troubleshooting process.