CompTIA A+ Core 2 (220-1002) — Question 301

The IT department is assisting with an upgrade of the third-party software the payroll department uses to track time and create paychecks. When modifications were made three years ago, there were issues with the upgrade. Which of the following change management processes should the IT department use after scoping the change but before implementing the new version of the software?

Answer options

Correct answer: A

Explanation

Conducting a risk analysis is crucial to identify potential issues that may arise from the upgrade before implementation. The other options, while important in the change management process, do not specifically address the need to assess risks associated with the changes being made.