CompTIA A+ Core 2 (220-1002) — Question 288

A user notices recent print jobs are not printing to the local printer despite printing fine yesterday. There are no errors indicated on the taskbar printer icon.
Which of the following actions should the user take FIRST?

Answer options

• A. Check to ensure the printer selected is the default printer
• B. Check the status of the print server queue
• C. Cancel all documents and print them again
• D. Check that the printer is not in offline print mode

Correct answer: B

Explanation

The correct action is to check the status of the print server queue because it can reveal if there are any issues with pending print jobs. While confirming the default printer and checking offline status are important, they are secondary steps that may not address the root cause of the problem immediately. Canceling and reprinting may not resolve the issue if the print server queue is the source of the problem.