CompTIA A+ Core 2 (220-1002) — Question 28

A technician is working at a help desk firm and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in.
Which of the following is the BEST choice for the technician to make?

Answer options

• A. Politely ask the user to call back
• B. Ask another technician to take the call
• C. Troubleshoot the issue for the user
• D. Input the issue as a ticket and escalate to Tier 2
• E. Put the user on hold and troubleshoot after the scheduled break

Correct answer: B

Explanation

The best option is to ask another technician to take the call, as it ensures the user receives immediate assistance without delaying the technician's break. The other options either neglect the user's needs or postpone addressing the issue, which is not ideal for customer support.