CompTIA A+ Core 2 (220-1002) — Question 262

Joe, a user, reports the programs and icons on his Windows desktop are much larger than they were the day before. He tried changing the screen resolution and restarting the computer, but it still does not look right. Joe also states the computer showed it was finishing updates when he first powered it on. Which of the following should a technician perform NEXT?

Answer options

• A. Reboot the computer.
• B. Roll back the video driver.
• C. Reload the OS.
• D. Boot into safe mode.

Correct answer: B

Explanation

The correct answer is B, as rolling back the video driver can resolve issues that arise after an update, particularly if the drivers are incompatible with the new settings. A is not effective since the computer has already been restarted. C is too drastic and unnecessary when the issue likely lies with the video driver, and D does not address the specific problem with the desktop display size.