CompTIA A+ Core 2 (220-1002) — Question 249

A technician is removing a virus from a user's Windows workstation. The virus was installed by the user while downloading pirated software from the Internet.
Which of the following should the technician do to address this issue?

Answer options

• A. End the current explorer.exe task. Update and run an antivirus scanning utility to remove the threat. Relaunch explorer.exe using Task Manager.
• B. End the current explorer.exe task using the command line. Update and run an antivirus scanning utility to remove the threat.
• C. Launch explorer.exe using Task Manager. Update and run an antivirus scanning utility to remove the threat.
• D. Update and run an antivirus scanning utility to remove the threat. Launch explorer.exe using Task Manager.

Correct answer: D

Explanation

The correct answer is D because updating and running an antivirus scanning utility is essential to remove the virus effectively. Launching explorer.exe afterward ensures that the desktop environment is restored. The other options incorrectly prioritize ending explorer.exe, which is unnecessary before running the antivirus scan.