CompTIA A+ Core 2 (220-1002) — Question 237

A user visited a website and infected a Windows 10 computer with a virus. A technician troubleshoots the issue, but the virus runs every time the computer is restarted. Which of the following should the technician try NEXT to resolve the issue?

Answer options

• A. Use Advanced Startup to run a System Image Recovery.
• B. Boot to safe mode and run System File Checker.
• C. Boot to safe mode and run Task Manager.
• D. Use Advanced Startup to run Windows System Restore.

Correct answer: B

Explanation

Booting into safe mode allows the technician to run System File Checker, which can repair corrupted system files that may be causing the virus to persist. Options A and D involve recovery methods that may not directly address the immediate issue of the virus, while option C does not provide a solution for repairing the system files.