CompTIA A+ Core 2 (220-1002) — Question 234

A technician repaired a laptop for a customer. The customer then complained the repair took too long and questioned the steps the technician took to fix the problem.
Which of the following should the technician do NEXT?

Answer options

• A. Provide documentation of the repair to the customer
• B. Allow the customer to voice concerns and post the story to social media later
• C. Inform the customer the job is done and return to the office
• D. Defend each step and why it was necessary

Correct answer: A

Explanation

Providing documentation of the repair to the customer helps to build trust and transparency regarding the work done. Allowing the customer to voice concerns is important, but it doesn't address the immediate issue of their dissatisfaction. Informing the customer that the job is done without further engagement may seem dismissive, and defending every step may escalate the situation rather than resolve it.