CompTIA A+ Core 2 (220-1002) — Question 227

Ann, an employee, has been trying to use a company-issued mobile device to access an internal fileshare while traveling abroad. She restarted the device due to a mobile OS update, but she is now unable to access company information. Ann calls the help desk for assistance, and a technician verifies she can make calls and access websites. Which of the following should the technician suggest NEXT to try to fix the issue?

Answer options

• A. Navigate to the VPN profile in the device settings, delete the pre-shared key, and restart the device
• B. Instruct Ann to open the company's MDM application to ensure proper functionality
• C. Navigate to the corporate intranet page and use hyperlinks to access the fileshare
• D. Instruct Ann to disable TLS 1.0 in the device settings

Correct answer: A

Explanation

The correct answer is A because the inability to access the internal fileshare is likely related to a VPN issue, and deleting the pre-shared key can help reset the connection. Option B is incorrect as ensuring the MDM app's functionality does not directly address the fileshare access issue. Option C is not viable since accessing the intranet does not resolve the VPN connection needed for the fileshare. Option D is not relevant, as disabling TLS 1.0 does not pertain to the current connectivity problem.